Retail Shop Manager on Duty, Sports Club LA

Equinox • Los Angeles, CA

22h • Onsite

About The Position

Equinox is seeking an energetic, creative, and enthusiastic Retail Shop Manager on Duty (MOD) for its Equinox Sports Club location in West LA. The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring high-level customer service, a complete customer experience, and operational excellence. The MOD takes direction from the Regional, District, or Area Shop Manager and the Assistant Manager on business strategy and action plans to support productivity and compliance with company policies and procedures.

The position contributes to monthly sales goals, coaches Style Advisors, supports store operations and staff development, and maintains brand standards and the presentation of the Shop. The MOD also builds effective working relationships across the club and communicates clearly with employees, colleagues, supervisors, and clients.

Equinox offers competitive salary, benefits, and industry-leading commission opportunities for club employees. The position includes complimentary club membership and perks and incentives on products and services such as Personal Training, Pilates, Spa, and Shop. Pay is $20.37 plus the ability to earn bonus and incentive pay. The role requires availability for a varied schedule based on the needs of the retail business.

Requirements

• Proven leadership ability and ability to take direction.
• Experience in a customer service business, preferably in retail.
• Hardworking and diligent, with honesty and personal integrity.
• Excellent time management, organizational, problem-solving, and communication skills.
• Ability to utilize new techniques and ideas.
• Availability to work a varied schedule based on the needs of the retail business.
• Must have a legal right to work in the United States.

Responsibilities

• Contribute to achievement of assigned monthly sales goals, including individual contribution to the total monthly store goal.
• Coach and develop Style Advisors in selling tactics, tools, and understanding key business metrics.
• Ensure an unparalleled customer experience for visitors to The Shop and Equinox.
• Maintain knowledge of club and Shop services, programs, and products.
• Uphold loss prevention and inventory management policies and ensure team adherence.
• Ensure personal and team understanding of communication and training materials and timely, accurate completion of operational tasks.
• Assist the Regional, District, and/or Area Shop Manager with hiring, training, coaching, and development of Shop staff.
• Assist with scheduling and shift coverage.
• Maintain company brand standards through merchandising, marketing direction, and adherence to the Shop dress code.
• Maintain housekeeping and organizational standards on sales floors, at cash wraps, and in stockrooms.
• Build effective relationships with employees, colleagues, supervisors, and clients.
• Maintain working knowledge of happenings and standards in other departments to encourage camaraderie and team spirit.
• Comply with and enforce company policies and procedures, and support company initiatives.
• Communicate clearly and effectively at all levels with tact and diplomacy.

Benefits

• Competitive salary
• Benefits
• Industry-leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with products and services including Personal Training, Pilates, Spa, and Shop
• Ability to earn bonus and incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed