Retail Shop Manager on Duty, Rittenhouse

Equinox • Philadelphia, PA

2d • Onsite

About The Position

Equinox is seeking energetic, creative, and enthusiastic Retail Shop Managers-on-Duty to help direct and motivate the sales team in an Equinox Shop. The role focuses on delivering excellent customer service and a complete customer experience while maintaining operational excellence. The Manager on Duty takes direction from the Regional, District, or Area Shop Manager and the Assistant Manager on business strategy and action plans to support productivity and compliance with company policies and procedures.

The position contributes to monthly sales goals, coaches and develops Shop Associates, supports shop operations and staffing, and maintains product presentation and company brand standards. The role also builds effective working relationships and communicates with employees, colleagues, supervisors, and clients. Candidates must have the legal right to work in the United States.

Requirements

• Proven leadership ability and the ability to take direction.
• Experience in a customer service business; retail experience preferred.
• Hardworking and diligent, with honesty and personal integrity.
• Excellent time-management, organizational, problem-solving, and communication skills.
• Ability to utilize new techniques and ideas.
• Availability to work a varied schedule based on the needs of the retail business.
• Legal right to work in the United States.

Nice To Haves

• Retail experience.

Responsibilities

• Contribute to achievement of assigned monthly sales goals, including individual contribution to the store goal.
• Coach and develop Shop Associates in selling tactics, tools, and understanding key business metrics.
• Ensure an excellent customer experience for visitors to The Shop and Equinox.
• Maintain knowledge of club and Shop services, programs, and products.
• Uphold loss prevention and inventory management policies and ensure the team follows them.
• Ensure personal and team understanding of communications and training materials, and complete assigned operational tasks accurately and on time.
• Assist Regional, District, and/or Area Shop Managers with hiring, training, coaching, and developing Shop staff.
• Assist with staff scheduling and shift coverage.
• Maintain company brand standards in The Shop and among Shop staff, including merchandising, marketing direction, and dress code.
• Maintain housekeeping and organizational standards on sales floors, at cash wraps, and in stockrooms.
• Build effective relationships and partnerships with employees, colleagues, supervisors, and clients.
• Maintain awareness of practices and happenings in other departments to encourage camaraderie and team spirit.
• Comply with and enforce company policies and procedures, and support company initiatives.
• Communicate clearly and effectively at all levels with tact and diplomacy.

Benefits

• Competitive salary.
• Benefits.
• Industry-leading commission opportunities for club employees.
• Complimentary club membership.
• 30–50% discounts on Equinox products and services, including Personal Training, Private Pilates, Spa and Café services, and Shop items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed