Experience Lead, Sports Club LA

Equinox • Los Angeles, CA

7d

About The Position

The Experience Lead is a highly visible, service-focused operator responsible for keeping the club fitness floor immaculate, safe, and aligned with Equinox standards. The role combines operational precision and anticipatory hospitality to enhance the member experience, protect the club environment, and support ancillary revenue through informed, service-based engagement.

The position requires continuous floor presence, equipment and safety oversight, personalized member service, and support for club operations such as front desk coverage and group fitness class transitions. The Experience Lead also promotes and assists with bookings for Equifit sessions, Spa services, and Pilates.

Requirements

• Genuine passion for health, fitness, and hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Ability to engage members and influence behavior professionally.
• CPR/AED certification or willingness to obtain it upon hire.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• At least 1 year of customer service or related experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Ability to perform essential physical aspects of the position, including standing for long periods, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height.
• Ability to push, pull, and lift up to 50 pounds at a time.
• Legal right to work in the United States.

Responsibilities

• Maintain fitness floor standards through continuous re-racking, organization, cleaning, and equipment presentation.
• Conduct daily equipment checks, complete opening and closing checklists, and promptly escalate maintenance needs.
• Maintain an active presence on the floor, monitor equipment usage, and anticipate member needs.
• Support the front desk and facilitate group fitness class transitions as needed.
• Maintain current CPR/AED certification and act as the on-floor first responder during medical incidents and emergencies.
• Ensure adherence to LPMS and company safety standards, addressing member conduct proactively and professionally.
• Deliver a warm, personalized experience to members, with special attention to first-time members.
• Engage members proactively, build relationships that support retention, and address poor member behavior.
• Promote and assist with booking Equifit sessions, Spa services, and Pilates through informed, service-based selling.
• Maintain knowledge of current offerings, pricing, and promotions.

Benefits

• Competitive salary, benefits, and industry-leading commission opportunities for club employees.
• Complimentary club membership.
• 30–50% discounts on Equinox products and services, including Personal Training, Private Pilates, Spa and Café services, and Shop items.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed