Sports Club Attendant

Royal Oaks Country Club Houston•Houston, TX

About The Position

Royal Oaks Country Club is seeking a reliable, high-energy Sports Club Attendant to manage front desk operations and provide a welcoming experience for members and guests. The role includes greeting visitors, handling inquiries, coordinating payments and reservations, and supporting the smooth daily operation of the fitness center. The attendant is expected to work the established core schedule and maintain open availability to cover additional or alternative shifts as operational needs arise. Core hours are weekdays from 1:00 PM to 9:00 PM and Saturdays and Sundays from 1:00 PM to 7:00 PM. The position requires availability throughout the week, including weekends and holidays. The work takes place in a fitness center and service desk setting.

Requirements

Ability to reliably work the established core weekday and weekend schedule and accept additional shifts to ensure club coverage.
Strong communication, computer, and customer service skills.
Ability to multitask in a fast-paced environment and handle multiple functions simultaneously.
Ability to keep information confidential.
Honesty, integrity, an outgoing personality, and a courteous, tactful manner.
Professional and personable demeanor; proactive and self-motivated, with the ability to work independently.
Ability to be punctual, interact well with coworkers, understand and follow rules and procedures, and follow supervisor directions.
Ability to maintain a sense of urgency.
Excellent communication and supervisory skills.
Current CPR and First Aid certification.
Ability to stand, walk, climb stairs, and kneel; the role may involve standing up to eight hours per day.
Ability to use hands to handle or feel objects, tools, and controls; reach with hands and arms; and hear and speak sufficiently to communicate.
Vision sufficient for close and distance viewing, color vision, peripheral vision, depth perception, and adjusting focus.
Ability to push, pull, or lift up to 50 pounds and occasionally assist with lifting weights to return them to proper racks.

Responsibilities

Greet members and guests professionally when they enter and leave the fitness center.
Check in members, process payments, and manage court, class, and spa reservations, including booking, changing, and canceling appointments.
Open and close the fitness center according to Standard Operating Procedures.
Answer phone calls promptly, use members’ names during conversations, and respond accurately and courteously to questions and concerns.
Provide detailed information about services, treatments, packages, facility features, and hours of operation.
Maintain a clean, safe, stocked, and organized front desk, lobby, work area, locker rooms, and fitness areas.
Use the Jonas Management and Jonas Activity Management systems accurately.
Remain at the assigned post for extended periods and work without constant direct supervision.
Maintain a positive, professional attitude and contribute to a quality work environment.
Assist in all areas of fitness center operations as requested by management.
Communicate to management occurrences involving staff, members, or guests that require attention.
Maintain flexible availability to cover peer shifts, additional shifts, or extended hours as needed.
Perform other work-related duties assigned by a supervisor or Fitness Manager.