Club Attendant

24 Hour Fitness USA•Scarsdale, NY

About The Position

The Club Attendant drives member satisfaction by providing exceptional customer service and performing maintenance and cleaning tasks to keep the facility healthy, clean, and orderly. The role includes cleaning club areas and equipment, restocking supplies, removing garbage and recycling, completing assigned cleaning schedules and special projects, and reporting facility issues and member complaints. At clubs with wet areas, duties may include maintaining the pool deck, vacuuming the pool, cleaning the steam room and sauna, and conducting regular pool chemical testing. The attendant partners with the Facilities Technician and reports to the General Manager, regularly interacting with club management, team members, and members. Travel between clubs may be required.

Requirements

Knowledge of cleaning practices and procedures.
Ability to understand and follow written instructions.
Effective verbal and written communication skills.
Ability to work independently without supervision.
Attention to detail.
Ability to establish and maintain cooperative working relationships.
High school diploma or GED.
Six months of janitorial experience.
Ability to stand, walk, and use hands and arms regularly.
Ability to climb, balance, stoop, kneel, crouch, or crawl frequently.
Ability to lift up to 25 pounds regularly and up to 100 pounds occasionally.
Ability to communicate with internal and external members by telephone.
Ability to use cleaning chemicals, ladders, and cleaning utensils.
Ability to work around moving mechanical parts and occasional loud noise.

Responsibilities

Clean and dust walls, mirrors, countertops, glass, and windows.
Sweep, mop, scrub, and vacuum floors throughout the club, including locker rooms, workout areas, offices, hallways, and stairs.
Clean and dust weight and cardio equipment.
Restock supplies.
Empty garbage and recycling containers.
Complete assigned daily and weekly scopes of work.
Perform special cleaning projects as assigned.
Maintain wet areas where applicable, including cleaning the pool deck, vacuuming the pool, cleaning the steam room and sauna, and conducting regular pool chemical testing.
Perform minor cosmetic equipment repairs, such as rust removal, touch-up painting, and relabeling.
Partner with the Facilities Technician to clean equipment as outlined in the preventative maintenance guide.
Perform minor painting as approved or directed by the General Manager and Facilities Technician.
Use janitorial supplies according to product labels and club manuals.
Report newly identified facility maintenance issues via Service Channel.
Report member complaints to the General Manager.