CLUB ATTENDANT

American Family Fitness•Fredericksburg, VA

2d•$13 - $16

About The Position

The Club Attendant assists members in achieving their wellness needs and helps ensure the fitness area is clean, safe, and welcoming. The position provides member service, monitors safety, supports proper equipment use, and promotes member satisfaction and club programs. The role reports to the Fitness Director / Assistant Fitness Director. The listed pay range is $12.77–$16.00 per hour. Customer service experience and basic fitness knowledge are preferred. Red Cross CPR/AED certification is required within 60 days of hire.

Requirements

Red Cross CPR/AED certification required within 60 days of hire.

Nice To Haves

Customer service experience.
Basic fitness knowledge.

Responsibilities

Perform duties in accordance with the company’s mission, vision, pillars of success, service standards, and business philosophy, supporting member growth, retention, and club profitability.
Greet members with a welcoming, friendly, energetic, and positive attitude; use members’ names whenever possible.
Follow company service standards, training and policy manuals, and department-specific handbooks.
Know the club’s emergency response protocol and be prepared to act, exercising sound judgment with safety as a priority.
Arrive five minutes early and wear the department-specific uniform.
Participate in mandatory department and club meetings and contribute to club and organizational goals.
Maintain open and honest communication with the team, read and sign the communication log, and partner with colleagues.
Enforce all rules and regulations.
Observe the fitness area to ensure member safety.
Instruct members and assist them as necessary with proper equipment use.
Clean and maintain fitness equipment and fitness areas.
Build relationships with members to support their satisfaction with AFF.
Advise and direct members on using membership amenities to achieve their goals.
Promote club and company programs and interests.
Anticipate and respond to member needs.
Input and manage the weekly work schedule in the club’s scheduling platform by established deadlines, ensuring accuracy, timeliness, and adherence to staffing needs.
Perform other duties as reasonably assigned.