Club Experience Director
About The Position
The Club Experience Director (CED) is a youth development professional in Branch Operations who helps create and maintain the mission and experience of the Club. The role advances the organization’s Future Ready agenda by improving program quality, focusing on four youth outcomes, addressing unmet demand, and deepening engagement with current members. The CED leads the design, implementation, and evaluation of comprehensive programs that meet children’s and teens’ academic, social, emotional, and physical needs. The position champions high-quality, engaging, trauma-informed programming aligned with the Formula for Impact, Blueprint for Youth Impact, and Youth Program Quality Intervention (YPQI), while fostering an inclusive environment that supports equity, amplifies youth voice, and helps young people thrive in school, work, and life. The CED develops programs across Health & Wellbeing, Life & Workforce Readiness, Character and Leadership, and Academic Success; supports teen and tween needs; builds community partnerships; and oversees program operations and staff development. The role reports to the Branch Director and is full-time and exempt. Normal hours are Monday through Friday, 11 a.m. to 7 p.m.; camp hours may shift during winter, spring, and summer. Some weekend work may be necessary. Driving a 14-passenger bus to transport youth from school and/or on field trips is required, and bus-driving training is provided.
Requirements
- At least 3 years of leadership experience in youth development, preferably within a Boys & Girls Club or similar organization.
- Demonstrated expertise in program strategy and implementation.
- Knowledge of trauma-informed care, youth development practices, and inclusive programming.
- Emotional intelligence skills, including resolving conflicts, motivating teams, and fostering an inclusive work environment.
- Strong communication, interpersonal, and conflict-resolution skills.
- Experience working with teens and developing programs for diverse populations.
- Proficiency in data analysis and outcomes-based program evaluation.
- Valid driver’s license and a clean driving record.
- Ability to speak, hear, and use a personal computer for standard business communications.
Nice To Haves
- Bachelor’s degree in youth development, education, public administration, or a related field, or equivalent experience.
Responsibilities
- Design, implement, and evaluate inclusive, outcome-based youth programs across Health & Wellbeing, Life & Workforce Readiness, Character and Leadership, and Academic Success.
- Collaborate with other Club Experience Directors to ensure programmatic cohesion.
- Use the Blueprint for Youth Impact and YPQI framework to support consistency, quality, and youth engagement.
- Adopt national targeted programs in each core outcome area and ensure data collection supports continuous improvement and outcome measurement.
- Complete monthly programming reports and administer quarterly pre- and post-tests for organization-wide programming.
- Ensure Club attendance and program participation data are tracked promptly in MyClubHub.
- Incorporate trauma-informed practices and ensure programming is inclusive, strengths-based, and aligned with youth development principles.
- Work with Operations leadership to ensure adequate staffing, supplies, paid planning time, and reliable data systems.
- Design tween and teen programming responsive to their social, emotional, and developmental priorities, including mental health, self-care, identity exploration, equity, college planning, workforce readiness, jobs, internships, leadership, homework help, recreation, and socializing.
- Provide dedicated space, staff support, and/or tailored experiences for tweens and teens to promote belonging and engagement.
- Deliver foundational life and workforce readiness programming to all tween and teen members.
- Build and maintain relationships with schools, community organizations, and feeder institutions to expand access to resources, referrals, and support.
- Represent the Club’s mission and programming at community events and stakeholder meetings.
- Recruit and/or retain members through Club-wide events, cross-site initiatives, and seasonal programming.
- Partner with parents and guardians regarding youth engagement, development, and behavior.
- Collaborate with Club leadership, site directors, staff, and volunteers to support mission alignment and consistent program execution.
- Assist with promotional efforts through flyers, newsletters, social media, and community presentations.
- Maintain appropriate supervision and proactively prevent critical incidents; provide documented examples of prevention strategies.
- Report critical incidents to the supervisor immediately and complete an incident report as soon as possible, no later than within four hours.
- Manage program operations, including registration, scheduling, budget oversight, safety protocols, and inventory, with support from the branch/site director.
- Supervise and develop staff and volunteers through ongoing training, orientation, and performance evaluation.
- Hold weekly staff meetings with support from the Branch Director to reinforce program quality standards and team collaboration.
- Drive a 14-passenger bus to transport youth from school and/or on field trips.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
