Retail Shop Manager on Duty, Washington DC

Equinox • Washington, DC

14h • Onsite

About The Position

Equinox is seeking an energetic, creative, and enthusiastic Retail Shop Manager on Duty (MOD). The MOD helps direct and motivate the sales team in one Equinox Shop, supporting a high level of customer service, a complete customer experience, and operational excellence. The MOD takes direction from the Regional, District, or Area Shop Manager and the Assistant Manager on business strategy and action plans to support productivity and compliance with company policies and procedures.

The role contributes to monthly sales goals, coaches Shop Associates, supports shop operations and staff development, and ensures that the shop and its team meet company standards for merchandising, presentation, housekeeping, and customer service. The position requires availability for a varied schedule based on the needs of the retail business.

Pay is $20.40 per hour, with the ability to earn additional incentive bonuses.

Requirements

• Proven leadership ability and the ability to take direction.
• Experience in a customer service business, preferably in retail.
• Hardworking and diligent, with honesty and personal integrity.
• Excellent time management, organizational, problem-solving, and communication skills.
• Ability to utilize new techniques and ideas.
• Availability to work a varied schedule based on the needs of the retail business.
• Must have a legal right to work in the United States.

Responsibilities

• Contribute to achievement of assigned monthly sales goals, including individual contribution to the total monthly store goal.
• Coach and develop Shop Associates in selling tactics, tools, and understanding key business metrics.
• Ensure an exceptional customer experience for visitors to The Shop and Equinox.
• Maintain knowledge of club and Shop services, programs, and products.
• Uphold loss prevention and inventory management policies and ensure team adherence.
• Ensure personal and team understanding of communications and training materials, and complete assigned operational tasks accurately and on time.
• Assist Regional, District, and/or Area Shop Managers with hiring, training, coaching, and development of Shop staff.
• Assist Regional, District, and/or Area Shop Managers with scheduling and shift coverage.
• Ensure The Shop and its staff reflect company brand standards through merchandising, marketing direction, and adherence to the Shop dress code.
• Maintain housekeeping and organization standards on sales floors, at cash wraps, and in stockrooms.
• Build effective relationships with employees, colleagues, supervisors, and clients.
• Maintain working knowledge of happenings and general standards and practices in other departments to encourage camaraderie and team spirit.
• Comply with and enforce company policies and procedures, and support company initiatives.
• Communicate clearly and effectively at all levels with tact and diplomacy.

Benefits

• Competitive salary
• Benefits
• Industry-leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with products and services including Personal Training, Pilates, Spa, and Shop

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed