Retail Shift Supervisor

MERS Goodwill•Overland Park, KS

About The Position

MERS/Missouri Goodwill Industries is hiring a Retail Shift Supervisor for its Overland Park Store - 135th team. The supervisor supports the organization’s mission, “Changing Lives Through the Power of Work!” and its values of diversity, integrity, passion, professionalism, respect, and responsibility. This hourly full-time position pays $19.50 per hour and offers bonus potential of up to $500 per month. Required travel is 0%.

Requirements

One year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills, including decision-making, motivation, goal-setting, and problem-solving.
Comfort using workplace technology such as registers, scheduling software, and inventory management software.
No degree is required; a high school diploma or GED is preferred.
Must complete applicable background and records checks upon employment.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Supervise, direct, and train assigned staff, ensuring they perform their essential functions.
Provide superior internal and external customer service, encourage repeat donors and shoppers and staff retention, and promptly de-escalate customer dissatisfaction.
Coach and counsel employees about job performance, including administering discipline up to and including termination.
Use independent judgment to assign daily duties and achieve operational tasks.
Identify and recommend high-performing employees for advancement.
Safeguard company property and personal information; report theft, misappropriation, unethical or inappropriate behavior, and unauthorized possession of company property to management, Human Resources, or Risk Management.
Read, follow, model, and enforce agency policies, procedures, and values.
Use efficient staffing methods to ensure appropriate store coverage and arrange replacements for absent employees when necessary.
Audit, edit, and approve payroll.
Eliminate wasteful practices through process improvement.
Maintain a professional appearance and follow MERS Goodwill’s dress code.
Perform other duties as assigned.

Benefits

Monthly bonus potential up to $500.
Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning on the first of the month following hire for employees working 20 or more hours per week.
Voluntary Life and AD&D Insurance beginning on the first of the month following hire for employees working 20 or more hours per week.
403(B) retirement plan beginning on the date of hire for employees working 20 or more hours per week.
403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(A) retirement plan beginning on the date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.