Retail Shift Supervisor

MERS Goodwill • Saint Peters, MO

1d

About The Position

MERS/Missouri Goodwill Industries is hiring a Retail Shift Supervisor for its St Peters Store - Mid Rivers team. The supervisor supports the agency’s mission, “Changing Lives Through the Power of Work,” and models its values of diversity, integrity, passion, professionalism, respect, and responsibility. This hourly, full-time position has 25% required travel, an hourly rate of $19.50, and bonus potential of up to $500 per month.

The Retail Shift Supervisor oversees and trains staff, supports store operations, provides customer service, and helps ensure the store is staffed and operating effectively. The role includes coaching and counseling employees, assigning daily work, handling payroll approvals, safeguarding company property and information, and following and enforcing agency policies. MERS Missouri Goodwill requires various background and records checks upon employment.

Requirements

• At least 1 year of retail management experience or previous Goodwill Retail or Warehouse experience.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills, including decision-making, motivation, goal-setting, and problem-solving.
• Comfort using workplace technology, including registers, scheduling software, and inventory management software.
• No degree is required; a high school diploma or GED is preferred.
• Complete required background and records checks upon employment.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential functions.
• Provide superior internal and external customer service, encourage repeat donors and shoppers, support staff retention, and de-escalate customer dissatisfaction.
• Coach and counsel employees about job performance, including discipline up to and including termination.
• Use independent judgment to assign daily duties and achieve operational tasks.
• Identify and recommend high-performing employees for advancement.
• Safeguard company property and personal information; report theft, misappropriation, unethical or inappropriate behavior, and unauthorized possession of company property to management, Human Resources, or Risk Management.
• Read, follow, model, and enforce agency policies, procedures, and values.
• Use efficient staffing methods, arrange replacements for absent employees when necessary, and audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance in accordance with the agency dress code.
• Perform other duties as assigned.

Benefits

• Monthly bonus potential up to $500.
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits starting the first of the month following hire for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance starting the first of the month following hire for employees working 20 or more hours per week.
• 403(B) retirement plan starting on date of hire for employees working 20 or more hours per week.
• 403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
• 401(A) retirement plan starting on date of hire for employees working 20 or more hours per week.
• PTO accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible schedules.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED