Retail Shift Supervisor

MERS Goodwill•Kansas City, MO

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional Retail Shift Supervisor to join the Liberty Store - N Cedar team. The role supports the organization's mission, “Changing Lives Through the Power of Work!” and its values of diversity, integrity, passion, professionalism, respect, and responsibility. This hourly, full-time position pays $19.50 per hour and offers bonus potential of up to $500 per month. Required travel is 0%. The position supervises and supports store employees and daily operations, delivers customer service, and helps maintain policies, staffing, payroll, and operational efficiency.

Requirements

One year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills, including decision-making, motivation, goal-setting, and problem-solving.
Comfort with workplace technology such as registers, scheduling, and inventory management software.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Supervise, direct, and train assigned staff, ensuring they perform their essential and primary functions.
Provide superior internal and external customer service, support repeat donors, shoppers, and staff retention, and promptly and effectively de-escalate customer dissatisfaction.
Coach and counsel employees about job performance, including administering discipline up to and including termination.
Use independent judgment to assign daily job duties and achieve operational tasks.
Identify and recommend employees with proven performance for advancement.
Safeguard company property and personal information; report theft, misappropriation, unethical or inappropriate behavior, and unauthorized possession of company property to management, Human Resources, or Risk Management.
Read, follow, model, and enforce agency policies, procedures, and values.
Use efficient staffing methods to maintain appropriate store staffing and arrange replacements for absent employees when necessary.
Audit, edit, and approve payroll.
Eliminate wasteful practices through process improvement.
Maintain a professional appearance in accordance with MERS Goodwill’s dress code.
Perform other duties as assigned.

Benefits

Monthly bonus potential up to $500.
Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning on the first of the month following hire for employees working 20 or more hours per week.
Voluntary Life and AD&D Insurance beginning on the first of the month following hire for employees working 20 or more hours per week.
403(B) retirement plan available on the date of hire for employees working 20 or more hours per week.
403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(A) retirement plan available on the date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.