Shift Supervisor (Retail)

Meow Wolf • Las Vegas, NV

13d • Onsite

About The Position

Meow Wolf’s Retail Shift Supervisor is a frontline leader who supports the success of the retail department and serves as Manager on Duty (MOD) for all departments. Reporting to the Retail Manager, this role provides onsite leadership, supports team members, and helps maintain safety, operational flow, guest experience, and Meow Wolf’s values. The supervisor oversees retail team members, provides coaching and corrective actions, and helps achieve daily profitability and revenue goals.

The position is based onsite in Las Vegas, Nevada. It is full-time, with a flexible schedule that includes evenings, weekends, and holidays. The role works primarily indoors in environments that may be noisy, dimly lit, and feature strobing lights, special effects, fog machines, and small or enclosed spaces. It involves walking, standing, navigating stairs, slides, and elevators, prolonged sitting or standing, repetitive hand and wrist motions, and lifting up to 40 pounds at times. Travel is not required.

Requirements

• 1–2 years of supervisory experience; preferably in a high-traffic, retail, guest-facing environment such as a museum, family entertainment center, theme park, or hospitality setting.
• Strong communication, de-escalation, and leadership skills.
• Ability to remain calm, prioritize tasks, and lead by example in a fast-paced, unpredictable environment.
• Proficiency with point-of-sale and scheduling platforms, or willingness to learn them.
• Must be at least 21 years old and able to obtain or maintain any local licensing required for alcohol service, such as TIPS or Food Handler certification.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays.
• Applicants must be currently authorized to work in the United States on a full-time basis; visa sponsorship or sponsorship transfer is unavailable.
• Ability to walk, stand, navigate stairs, slides, and elevators, remain seated or standing for prolonged periods, perform repetitive motions involving wrists, hands, or fingers, and lift up to 40 pounds at times.
• Ability to meet the position’s specified vision demands, including close, distance, color, peripheral, and depth vision and adjusting focus.
• Must comply with company and OSHA workplace safety protocols.

Nice To Haves

• CPR/First Aid certification preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Support daily retail operations, including opening and closing, monitoring attendance and staffing, restocking, inventory control, loss prevention, policy compliance, and assigning tasks.
• Serve as Manager on Duty, providing visible, engaged supervision and supporting safety, operational flow, and a high-quality guest experience throughout the exhibition.
• Coach team members on the floor and issue corrective actions.
• Support team members, promote teamwork and accountability, and provide guest-first service.
• Respond to operational issues, guest escalations, and minor emergencies; escalate when appropriate and handle sensitive matters discreetly and confidentially.
• Monitor and adjust hourly labor usage, breaks, and shift transitions according to staffing plans and guest volume; adjust coverage as needed.
• Oversee exhibit readiness, cleanliness, lighting, sound, and general functionality to maintain a clean, organized, operational environment.
• Assist with retail coverage and sales as needed.
• Support back-of-house retail operations, including shipping and invoicing guest orders.
• Receive, unload, and stock merchandise and manage inventory levels.
• Enforce point-of-sale procedures and assist with end-of-day reporting and reconciliation.
• Document and communicate shift updates, incidents, and operational issues to the Retail Manager.
• Foster cross-department collaboration and uphold Meow Wolf’s culture of belonging, creativity, and safety.
• Lead staff training, onboarding, and mentoring in accordance with department SOPs.
• Perform other duties as assigned.

Benefits

• Medical insurance options: PPO and HDHP.
• Dental and vision insurance.
• HSA, HRA, and FSA options.
• 401(k) retirement plan.
• Company-paid life insurance and disability coverage.
• Voluntary critical illness and life insurance policies.
• Company-paid Employee Assistance Program.
• Paid parental leave for 12 weeks.
• Discounts on Meow Wolf gift shop merchandise and cafes.
• Admission to Meow Wolf attractions for employees and guests.
• Additional benefits and perks are described on the company careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed