Retail Shift Supervisor

MERS Goodwill•Belleville, IL

About The Position

MERS/Missouri Goodwill Industries is hiring an energetic, self-motivated, and professional Retail Shift Supervisor for its Belleville Store - N Belt W team. The position supports the organization’s mission, “Changing Lives Through the Power of Work!” and its values of diversity, integrity, passion, professionalism, respect, and responsibility. The supervisor oversees and trains staff, supports store operations, provides customer service, and helps maintain a safe, effective, and mission-focused workplace. The role is hourly, full-time, with a rate of $19.50 and bonus potential of up to $500 per month. Required travel is 0%.

Requirements

At least 1 year of retail management experience or previous Goodwill Retail or Warehouse experience.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills, including decision-making, motivation, goal-setting, and problem-solving.
Comfort with workplace technology, including registers, scheduling, and inventory management software.

Nice To Haves

High school diploma or GED preferred; no degree is required.

Responsibilities

Supervise, direct, and train assigned staff, ensuring they perform their essential and primary functions.
Provide superior internal and external customer service, support repeat donors and shoppers and staff retention, and de-escalate customer dissatisfaction quickly and effectively.
Coach and counsel employees about job performance, including administering discipline up to and including termination.
Use independent judgment to assign daily job duties and achieve operational tasks.
Help identify and recommend employees with proven performance for advancement.
Safeguard company property and personal information from harm, damage, or theft, and report theft, misappropriation, unethical or inappropriate behavior, or unauthorized possession of company property to management, Human Resources, or Risk Management.
Read, follow, model, and enforce agency policies, procedures, and values.
Use efficient staffing methods to ensure appropriate store staffing and arrange replacements for absent employees when necessary.
Audit, edit, and approve payroll.
Eliminate wasteful practices through process improvement.
Maintain a professional appearance in accordance with MERS Goodwill’s dress code.
Perform other duties as assigned.

Benefits

Monthly bonus potential up to $500.
Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning the first of the month following hire for employees working 20 or more hours per week.
Voluntary Life and AD&D Insurance beginning the first of the month following hire for employees working 20 or more hours per week.
403(b) retirement plan effective on date of hire for employees working 20 or more hours per week.
403(b) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(a) retirement plan effective on date of hire for employees working 20 or more hours per week.
PTO accrual up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.