Retail Shift Supervisor

MERS Goodwill • O’Fallon, MO

10d • Onsite

About The Position

MERS/Missouri Goodwill Industries is hiring an energetic, self-motivated, and professional Retail Shift Supervisor for its O’Fallon, Missouri Store on Hwy K. The supervisor supports the organization’s mission, “Changing Lives Through the Power of Work!”, and is expected to model its values of diversity, integrity, passion, professionalism, respect, and responsibility. This is an hourly, full-time role with a rate of $19.50 per hour and bonus potential of up to $500 per month. Required travel is 0%. The position supervises and trains staff, supports store operations and customer service, and helps ensure that agency policies and procedures are followed.

Requirements

• At least 1 year of retail management experience or previous Goodwill Retail or Warehouse experience.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills, including decision-making, motivation, goal-setting, and problem-solving.
• Comfort with workplace technology such as registers, scheduling, and inventory management software.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Supervise, direct, and train assigned staff, ensuring they perform their essential and primary functions.
• Provide superior internal and external customer service and quickly and effectively de-escalate customer dissatisfaction.
• Coach and counsel employees on job performance, including administering discipline up to and including termination.
• Use independent judgment to assign daily duties and achieve operational tasks.
• Help identify and recommend high-performing employees for advancement.
• Safeguard company property and personal information, and report theft, misappropriation, unethical or inappropriate behavior, and unauthorized possession of company property to management, Human Resources, or Risk Management.
• Read, follow, model, and enforce agency policies, procedures, and values.
• Use efficient staffing methods, arrange coverage for absent employees when necessary, and audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance and follow MERS Goodwill’s dress code.
• Perform other duties as assigned.

Benefits

• Monthly bonus potential of up to $500.
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits beginning the first of the month after hire for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance beginning the first of the month after hire for employees working 20 or more hours per week.
• 403(b) retirement plan starting on the date of hire for employees working 20 or more hours per week.
• 403(b) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
• 401(a) retirement plan starting on the date of hire for employees working 20 or more hours per week.
• PTO accrual of up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible schedules.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed