Retail Shift Supervisor

MERS Goodwill • Carbondale, IL

3d • Onsite

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional Retail Shift Supervisor for its Carbondale Store - Main team. The position supports the organization’s mission, “Changing Lives Through the Power of Work!” and its core values of diversity, integrity, passion, professionalism, respect, and responsibility. This hourly, full-time role pays $19.50 per hour and offers bonus potential of up to $500 per month. No degree is required; a high school diploma or GED is preferred. Candidates need one year of retail management experience or previous Goodwill Retail or Warehouse experience. Various background and records checks are required upon employment.

Requirements

• One year of retail management experience or previous Goodwill Retail or Warehouse experience.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills including decision-making, motivation, goal-setting, and problem-solving.
• Comfort using workplace technology such as registers, scheduling software, and inventory management software.
• No degree is required; a high school diploma or GED is preferred.

Responsibilities

• Supervise, direct, and train assigned staff, ensuring they perform their essential and primary functions.
• Provide superior internal and external customer service, support repeat donors and shoppers and staff retention, and de-escalate customer dissatisfaction promptly and effectively.
• Coach and counsel employees about job performance, including administering discipline up to and including termination.
• Use independent judgment to assign daily job duties and achieve operational tasks.
• Help identify and recommend high-performing employees for advancement.
• Safeguard company property and personal information from harm, damage, or theft; report theft, misappropriation, unethical or inappropriate behavior, or unauthorized possession of company property to management, Human Resources, or Risk Management.
• Read, follow, model, and enforce agency policies, procedures, and values.
• Use efficient staffing methods, arrange replacements for absent employees when needed, and audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance in accordance with MERS Goodwill’s dress code.
• Perform other duties as assigned.

Benefits

• Monthly bonus potential up to $500.
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits beginning the first of the month following hire for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance beginning the first of the month following hire for employees working 20 or more hours per week.
• 403(B) retirement plan beginning on date of hire for employees working 20 or more hours per week.
• 403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
• 401(A) retirement plan beginning on date of hire for employees working 20 or more hours per week.
• PTO accrual of up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible schedules.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED