Retail Shift Leader

EZCORP • Portland, OR

1d • Onsite

About The Position

The Retail Shift Leader (Lead Pawnbroker) works in a fast-paced pawn retail environment, helping customers with sales and negotiating mutually satisfactory agreements for pawn items such as jewelry, electronics, and musical instruments. The role supports a friendly, courteous, and respectful customer environment and includes processing sales, loans, and extensions, as well as opening and closing store duties. The posting describes career-development opportunities, including paid training and progression toward Pawnbroker, Lead Pawnbroker (Shift Leader), and Assistant Manager roles.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Must pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide excellent customer service by greeting customers and interacting with them in person and over the phone.
• Help customers with sales and reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED