Retail Shift Leader

EZCORP • Houston, TX

8d • Onsite

About The Position

EZCORP is hiring a Retail Shift Leader (Key Holder) for its EZPAWN location at 5808 FM 1960, Houston, Texas 77069. The role offers $14 to $16 per hour, based on experience, and includes a five-week paid training program. Upon completing the program, the employee receives a $0.50 raise and transitions to Lead Pawnbroker. A structured career path and leadership training can prepare the employee for an Assistant Manager position, which includes a six-month training program.

The Retail Shift Leader delivers customer service, builds customer relationships, promotes sales, and negotiates deals involving a wide variety of pawn items. The position also leads and influences Team Members through coaching and hands-on involvement, helping provide a friendly, courteous, and respectful customer experience. The posting describes the workplace as fun and fast-paced and highlights opportunities for career growth.

Requirements

• High school diploma or GED.
• At least 1 year of experience as a supervisor, key holder, shift lead, team lead, or manager.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, strong negotiation skills, and ability to read and manage customer needs.
• Highly organized and detail-oriented, with sound judgment and strong time-management and prioritization skills.
• Excellent communication and interpersonal skills and ability to build ongoing customer relationships.
• Adherence to all company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals involving a wide variety of pawn items.
• Process loans and extensions.
• Reach mutually satisfactory terms regarding items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Help create a friendly, courteous, and respectful environment for customers.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free health insurance for the employee; no-cost employee-only medical insurance is specified when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program, with a $0.50 raise upon completion.
• Structured leadership training programs and a career path toward Assistant Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED