Retail Shift Lead

EZCORP • Oklahoma City, OK

6d • $15 - $16 • Onsite

About The Position

EZCORP is hiring a full-time Retail Shift Leader (Key Holder) for its EZPawn brand in Oklahoma City, Oklahoma. The role provides customer service, builds customer relationships, promotes sales, and negotiates deals involving a wide variety of pawn items. The Shift Leader helps create a friendly, courteous, and respectful store environment, and leads Team Members through coaching and hands-on involvement.

The position includes a paid initial five-week training program. Upon completion, the employee receives a $0.50-per-hour raise and transitions to Lead Pawnbroker. The company also offers structured leadership development and a career path that can lead to an Assistant Manager position, including a six-month training program.

Requirements

• High school diploma or GED.
• At least 1 year of experience as a supervisor, key holder, shift lead, team lead, or manager.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, strong negotiation skills, and ability to understand and manage customer needs.
• Organization, attention to detail, sound judgment, time-management, and prioritization skills.
• Excellent communication and interpersonal skills, and ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and negotiate deals involving a wide variety of pawn items.
• Process loans and extensions.
• Reach jointly satisfactory terms regarding items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Adhere to Company policies, procedures, and regulations.

Benefits

• Free medical insurance for the Team Member when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week initial training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED