Retail Shift Lead

EZCORP • Tulsa, OK

2d • $15 - $16 • Onsite

About The Position

EZCORP is hiring a Retail Shift Leader (Key Holder) for its EZPawn brand in Tulsa, Oklahoma. The role offers an opportunity to develop customer service and leadership skills through structured training and a career path, including training toward an Assistant Manager position. After completing an initial five-week paid training program, the employee receives a $0.50 raise and transitions to Lead Pawnbroker. The Assistant Manager training program lasts six months.

The Retail Shift Leader provides outstanding customer service, builds customer relationships, promotes sales, and negotiates deals involving pawn items. The role also helps create a friendly, courteous, and respectful store environment and leads Team Members through coaching and hands-on involvement. Pay is based on experience and ranges from $14.50 to $16.00 per hour, with monthly bonus potential based on store and individual performance.

Requirements

• High school diploma or GED.
• At least one year of supervisor, key holder, shift lead, team lead, or manager experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, strong negotiation skills, and ability to assess and manage customer needs.
• Strong organization, attention to detail, judgment, time management, and prioritization skills.
• Excellent communication and interpersonal skills, including the ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Provide outstanding customer service and build solid customer relationships.
• Promote sales and negotiate deals for a wide variety of pawn items.
• Process loans and extensions.
• Agree on mutually satisfactory terms for items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Adhere to all company policies, procedures, and regulations.

Benefits

• Free health insurance for the Team Member under the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week initial training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED