Retail Shift Lead

EZCORP • Oklahoma City, OK

2d • Onsite

About The Position

EZCORP is hiring a full-time Retail Shift Leader (Key Holder) for its EZPawn store in Oklahoma City, Oklahoma. The role provides customer service, promotes sales, negotiates pawn transactions, and helps lead store Team Members through coaching and hands-on involvement. The position is presented as a career opportunity, with a structured career path and training programs designed to develop customer service and leadership skills and prepare employees for an Assistant Manager role.

New hires complete an initial five-week paid training program and receive a $0.50-per-hour raise upon completion, transitioning to Lead Pawnbroker. The Assistant Manager career path includes a six-month training program. Pay is $14.50–$16.00 per hour based on experience, with potential for monthly uncapped bonuses based on store and individual performance.

Requirements

• High school diploma or GED.
• At least one year of supervisor, key holder, shift lead, team lead, or manager experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership skills, strong negotiation talents, and ability to understand and manage customer needs.
• Highly organized and detail-oriented, with excellent judgment, time-management, and prioritization skills.
• Excellent communication and interpersonal skills and ability to build ongoing customer relationships.
• Adherence to all company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and negotiate deals for a wide variety of pawn items.
• Process loans and extensions.
• Reach mutually satisfactory terms regarding items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Provide a friendly, courteous, and respectful environment that distinguishes EZPAWN from competitors.
• Follow company policies, procedures, and regulations.

Benefits

• Free health insurance for Team Members selecting the BlueCross BlueShield EPO plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid initial training program, with a $0.50-per-hour raise upon completion.
• Structured leadership training programs.
• Six-month Assistant Manager training program as part of the career path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED