Retail Shift Lead

LEGOLAND Discovery Centre•City of Yonkers, NY

About The Position

The Retail Shift Lead supports the attraction’s leadership team by leading daily operations, inspiring front-line team members, and helping provide outstanding experiences for guests and families. The role serves as Supervisor on Duty, coordinates team assignments, supports guest flow and queue management, and helps maintain a safe, welcoming environment. It also includes training and coaching team members, resolving guest concerns, supporting guest recovery, and assisting with inventory, merchandising, stocking, scheduling, records, and department standards. The ideal candidate is enthusiastic, guest-focused, and comfortable in a fast-paced environment. Availability for days, nights, weekends, and major retail holidays is expected.

Requirements

High school diploma or GED.
Strong customer service and guest engagement skills.
Excellent communication and leadership abilities.
Ability to train, coach, and motivate others effectively.
Passion for creating memorable experiences for children and families.
Positive, outgoing, and enthusiastic attitude.
Availability to work days, nights, weekends, and major retail holidays.
Some inventory knowledge and proficiency in restocking.

Nice To Haves

At least six months of experience in attractions, entertainment, hospitality, retail, or another customer-focused environment.
Previous leadership, supervisory, or team lead experience.
Experience working in a fast-paced, high-volume guest environment.

Responsibilities

Serve as Supervisor on Duty and support the smooth operation of the attraction.
Coordinate and delegate daily assignments to front-line team members.
Ensure efficient guest flow and queue management during peak periods.
Uphold health and safety standards to maintain a safe and welcoming environment.
Lead by example and promote exceptional guest service.
Train and coach team members in operational procedures, safety standards, and retail best practices.
Provide ongoing feedback and support to team members.
Foster a positive, engaging, and collaborative workplace culture.
Create memorable interactions for guests of all ages.
Resolve guest concerns quickly and professionally.
Empower team members to provide guest recovery when needed.
Promote a guest-focused mindset throughout the team.
Assist with inventory management, merchandising, stocking, scheduling, and operational tasks.
Maintain accurate training and operational records.
Help maintain department standards and operational excellence.