Retail Shift Lead

EZCORP • Aurora, CO

10d • Onsite

About The Position

EZCORP is hiring a full-time Retail Shift Leader (Key Holder) for its EZPAWN location at 15139 E. Colfax Ave., Aurora, Colorado. The role offers pay of $17.00 to $18.50 per hour, based on experience, and a structured career path with opportunities to increase pay and advance into a Lead Pawnbroker and Assistant Manager role. New hires complete a paid five-week training program; upon completion, they receive a $0.50 raise and transition to Lead Pawnbroker. Assistant Manager preparation includes a six-month training program.

The Retail Shift Leader provides customer service, builds customer relationships, promotes sales, negotiates deals involving pawn items, and leads store Team Members through coaching and hands-on involvement. The position also includes processing loans and extensions, reaching mutually satisfactory terms for pawned items, and completing store opening and closing procedures. The role calls for maintaining a friendly, courteous, and respectful environment while following company policies, procedures, and regulations.

Requirements

• High school diploma or GED.
• At least one year of supervisor, key holder, shift lead, team lead, or manager experience.
• Pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, strong negotiation skills, and ability to read and manage customer needs.
• Highly organized and detail-oriented, with excellent judgment and strong time-management and prioritization skills.
• Excellent communication and interpersonal skills, including the ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and negotiate deals for a wide variety of pawn items.
• Process loans and extensions.
• Reach mutually satisfactory terms with customers regarding items to be pawned.
• Perform store opening and closing procedures.
• Supervise, coach, and influence store Team Members through leadership and hands-on involvement.
• Maintain a friendly, courteous, and respectful customer environment.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free health insurance; no-cost Team Member-only medical insurance is specified when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week initial training program.
• Structured leadership training and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED