Retail Shift Lead

LV Petroleum•De Beque, CO

About The Position

The Shift Lead at LV Petroleum ensures smooth store operations during assigned shifts. This role supervises staff, provides customer service, and maintains operational standards. Responsibilities include training team members, managing inventory, processing cash transactions, and fostering a positive working environment. The position requires strong leadership skills and the ability to handle diverse challenges effectively.

Requirements

High school diploma or equivalent.
1–2 years of experience in retail or customer service.
Strong leadership capabilities and effective team management skills.
Excellent communication and interpersonal skills.
Ability to resolve customer complaints and provide effective solutions.
Familiarity with cash handling and point-of-sale systems.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Ability to stand for extended periods and lift items weighing up to 50 pounds.
Ability to perform physical tasks such as stocking shelves and moving merchandise.

Nice To Haves

Prior supervisory experience.

Responsibilities

Oversee daily operations during the shift and ensure staff members are on task and performing well.
Address customer inquiries, concerns, and complaints promptly while maintaining a high standard of customer service.
Train, mentor, and support new employees so they can integrate into the team and understand store procedures.
Monitor inventory levels, assist with ordering and stocking supplies, and conduct regular inventory checks.
Manage cash registers and financial transactions, ensuring accuracy during shifts.
Enforce safety protocols and regulations to maintain a safe shopping environment.
Communicate operational issues and staff performance to management.