Retail Shift Lead
About The Position
The Shift Lead guides guests on their wellness journeys by leading by example, creating vibrant in-store experiences, driving results through confident selling, and fostering a warm, caring, and connected community. The role supports the team throughout each shift and helps bring the company’s mission to life through guest service, product preparation, and mentoring team members. The Shift Lead contributes to sales and guest loyalty, supports daily store operations, maintains food safety and cleanliness, assists with inventory, and shares feedback and operational insights with the General Manager. The role includes opening and closing the store as scheduled and working flexible schedules, including nights, weekends, and holidays.
Requirements
- Passion for health, wellness, and creating exceptional guest experiences.
- Strong communication skills and a guest-first mindset.
- Team-oriented approach and ability to lead by example.
- Ability to work in a fast-paced food and beverage or retail environment.
- Ability to stand, walk, bend, stoop, and reach throughout the shift.
- Ability to lift and carry up to 50 lbs.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Must be legally authorized to work in the U.S. without restriction.
Nice To Haves
- Experience in food service, hospitality, or retail.
Responsibilities
- Deliver a friendly guest experience, including warm welcomes and gracious goodbyes.
- Engage guests with product sampling and storytelling about ingredients and benefits.
- Recommend products, enroll new members in loyalty programs, and help exceed sales goals.
- Model elevated service and teamwork and follow Mystery Shop guidelines.
- Support and guide team members throughout shifts.
- Help onboard and train new team members by modeling company standards.
- Model a safe, inclusive, and respectful environment.
- Prepare, serve, and package wellness bowls, Freeze, and juice orders.
- Fulfill in-store and third-party delivery orders.
- Maintain store cleanliness and organization, including storage areas and restrooms.
- Cut fruit, clean equipment, and uphold food safety standards.
- Open and close the store as scheduled and complete daily checklists.
- Assist with inventory organization and restocking.
- Share guest feedback and operational insights with the General Manager.
- Ensure compliance with company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
