Retail Shift Lead

EZCORP • Denver, CO

13d • $17 - $19 • Onsite

About The Position

EZCORP is hiring a full-time Retail Shift Leader (Key Holder) at its EZPAWN location in Denver, Colorado. The role offers $17.00 to $18.50 per hour, based on experience, and includes paid initial training. After completing the five-week training program, the employee receives a $0.50-per-hour raise and transitions to Lead Pawnbroker. The role also offers structured leadership development and a career path that can lead to Assistant Manager, including a six-month training program.

The Retail Shift Leader provides customer service, builds customer relationships, promotes sales, negotiates pawn transactions, and helps create a friendly and respectful store environment. The role also involves leading, supervising, and coaching team members and completing store opening and closing procedures.

Requirements

• High school diploma or GED.
• At least one year of supervisor, key holder, shift lead, team lead, or manager experience.
• Pass a criminal background check and drug test.
• Valid driver's license and auto insurance.
• Engaging personality, solid leadership, strong negotiation skills, and ability to understand and manage customer needs.
• Strong organization, attention to detail, judgment, time management, and prioritization skills.
• Excellent communication and interpersonal skills, including the ability to build ongoing customer relationships.
• Adhere to all company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Provide outstanding customer service and build solid customer relationships.
• Promote sales and negotiate deals involving a wide variety of pawn items.
• Process loans and extensions.
• Agree with customers on mutually satisfactory terms for items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store team members.
• Follow company policies, procedures, and regulations.

Benefits

• Health insurance, including no-cost medical insurance for the team member when selecting the BlueCross BlueShield EPO plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• Great working hours.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid initial training program with a $0.50-per-hour raise upon completion.
• Structured leadership training and a career path toward Assistant Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED