Retail Shift Lead

EZCORP • Norman, OK

10d • Onsite

About The Position

EZCORP is hiring a Retail Shift Leader (Key Holder) for its EZPAWN store at 2321 W. Main, Norman, Oklahoma. This customer-facing retail leadership role focuses on providing excellent service, building customer relationships, promoting sales, and negotiating pawn transactions involving a wide variety of items. The shift leader also helps create a friendly, respectful store environment and supports Team Members through coaching and hands-on leadership.

The role offers a structured career path. New hires complete a paid five-week training program and, upon completion, receive a $0.50-per-hour raise and transition to Lead Pawnbroker. Team Members may also train for an Assistant Manager position through a six-month program. Pay is $13.50–$14.00 per hour, based on experience, with monthly bonus potential based on store and individual performance. The posting describes the position as full-time and offers a benefits package.

Requirements

• High school diploma or GED.
• At least one year of experience as a supervisor, key holder, shift lead, team lead, or manager.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adherence to all Company policies, procedures, and regulations.
• Engaging personality, solid leadership, strong negotiation skills, and ability to understand and manage customer needs.
• Strong organization, attention to detail, judgment, time management, and prioritization skills.
• Excellent communication and interpersonal skills and ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and negotiate deals for a wide variety of pawn items.
• Process loans and extensions.
• Reach mutually satisfactory terms regarding items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Help maintain a friendly, courteous, and respectful store environment.

Benefits

• Free health insurance for full-time Retail Shift Leaders; no-cost Team Member-only medical insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Paid five-week initial training program; completion brings a $0.50-per-hour raise and transition to Lead Pawnbroker.
• Structured leadership training programs and a six-month Assistant Manager training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED