Retail Shift Lead

EZCORP • Tulsa, OK

4d • Onsite

About The Position

EZCORP is hiring a full-time Retail Shift Leader (Key Holder) at its EZPawn location in Tulsa, Oklahoma. The role combines customer service, sales, pawn transactions, and frontline team leadership in a fast-paced retail environment. The Shift Leader builds customer relationships, promotes sales, negotiates pawn transactions, and helps create a friendly and respectful store experience while coaching and influencing Team Members.

The position includes a paid initial five-week training program. Upon completion, the employee earns a $0.50-per-hour raise and transitions to Lead Pawnbroker. EZCORP also offers structured leadership development and a career path that can lead to Assistant Manager, including a six-month training program.

Requirements

• High school diploma or GED.
• At least one year of supervisor, key holder, shift lead, team lead, or manager experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, and strong negotiation skills.
• Ability to read and manage customer needs.
• Strong organization, attention to detail, judgment, time management, and prioritization skills.
• Excellent communication and interpersonal skills and ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide outstanding customer service and build strong relationships with customers.
• Promote sales and negotiate deals involving a wide variety of pawn items.
• Process loans and extensions.
• Agree on mutually satisfactory terms for items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Help maintain a friendly, courteous, and respectful store environment.
• Adhere to Company policies, procedures, and regulations.

Benefits

• Free medical insurance for the employee when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages based on experience, from $14.50 to $16.00 per hour.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Paid initial five-week training program.
• Structured leadership training and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED