Retail Shift Lead - Mar Vista
About The Position
Pet Food Express is hiring a Retail Shift Lead to drive sales, store operations, and customer engagement. The role serves as a trusted keyholder who guides customers in choosing products for their pets and coaches Sales Associates to deliver exceptional service. The Shift Lead sets an example by building customer relationships, making product recommendations, supporting sales goals, and working with field leadership to create a fun, friendly, and informative shopping experience and a motivated, sales-focused team environment. The role includes engaging customers and identifying their needs; using the PFE Whole Life Approach to make tailored recommendations; participating in and leading training; staying informed about products and the pet community; and educating associates about product benefits. The Shift Lead leads opening and closing procedures, cash handling, shipment unloading, restocking, merchandising, cleaning, and loss-prevention efforts, and performs additional duties as assigned. The position requires at least one year of leadership and keyholder experience, preferably in retail. Pet retail experience is a plus. Candidates should be dependable, eager to learn, passionate about pets, able to work a flexible schedule including weekends, evenings, and holidays, and willing to travel among neighboring stores. The position pays an expected $21.00 per hour.
Requirements
- Passion for pets and a desire to help pet parents find the best solutions.
- At least one year of previous leadership and keyholder experience; retail experience is preferred.
- Dependability and reliability, including strong attendance and punctuality.
- Ability to work a flexible schedule to meet business needs, including weekends, evenings, and holidays.
- Willingness to travel among neighboring stores.
- Ability to lift, move, and carry up to 35 pounds using appropriate techniques and following safety rules.
- Ability to climb and balance using a ladder and/or step stool.
- Ability to continuously stand, walk, bend, stretch, and perform repetitive motions throughout a shift.
Nice To Haves
- Previous experience in pet retail.
Responsibilities
- Approach and engage customers and their pets, identify customer needs, and build lasting relationships.
- Use the PFE Whole Life Approach to provide tailored product recommendations.
- Participate in and lead daily training and ongoing educational programs to improve product knowledge and sales skills.
- Stay current on new products and the pet community and share relevant knowledge with the store.
- Educate Sales Associates on product benefits and help them find solutions for pets’ unique needs.
- Lead Sales Associates through store opening and closing procedures as a keyholder.
- Follow cash-handling procedures, including opening and closing registers, processing cash drops, balancing drawers, and maintaining transaction accuracy.
- Lead shipment unloading, restocking, and product placement while maintaining visual and display standards.
- Ensure displays and visual merchandising are updated according to company guidelines.
- Maintain store cleanliness by delegating and performing tasks such as sweeping, mopping, and cleaning pet messes.
- Support loss prevention and promote a culture of honesty by connecting customer service with shrink.
- Perform additional duties as assigned to support store operations.
Benefits
- Potential career paths and advancement opportunities.
- Continued learning, development, and leadership training.
- In-store employee discount extended to family.
- Company-sponsored benefits including life insurance, pet insurance, and an Employee Assistance Program.
- Full-time employees are eligible for PTO, health coverage, FSA options, dental insurance, and vision insurance.
- 401(k) with employer match.
- Well-behaved pets may accompany employees to work.
- Community-impact opportunities through the Pet Food Express Pet Fair, in-store fundraisers, and adoption events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
