Community Manager | Vista Del Mar

Southwest Equity Partners, Inc. • Vista, CA

5d • $22 - $25 • Onsite

About The Position

The Community Manager is responsible for the day-to-day operations of the assigned property, including managing team members, activities, and resources to meet budgeted financial and operational goals and ensure compliance with company policies and applicable laws and regulations. The role supports residents throughout leasing, move-in and move-out, maintenance requests, accounting and rental matters, and other resident-related needs.

The Community Manager serves as a primary contact for prospective and current residents, manages leasing and resident communications, and works to achieve occupancy, revenue, satisfaction, and retention goals. The role also contributes to budgeting and financial reporting, oversees leases and property maintenance, conducts inspections, supervises staff, and supports client/owner relationships. The position is required to live on-site, with a one-third rent discount.

This is a regular, full-time, hourly, non-exempt, in-person position at a property in Vista, California. The listed schedule is Tuesday through Saturday; nights, weekends, additional hours, and occasional holidays may be required. The role is commission eligible and paid twice monthly. A monthly cell phone reimbursement is provided.

Requirements

• Strong interpersonal skills and ability to work under time constraints.
• Strong project management, analytical, and research skills, with ability to manage projects from inception through completion.
• At least 5 years of property management experience; multi-unit experience is a plus.
• Excellent oral and written communication skills.
• Experience in a supervisory role and managing staff.
• Proficiency in AppFolio or similar property management software.
• General office, bookkeeping, and sales skills.
• Computer literacy, including Microsoft Office Suite.
• Detail-oriented and able to focus amid frequent interruptions.
• Ability to maintain confidential information and protect business operations.
• Ability to work in an open work area with moderate everyday noise and from multiple locations.
• Ability to work extended or flexible hours, including some nights, weekends, and occasional holidays as needed.
• Ability to meet the physical demands of sitting, standing, walking, talking, hearing, reaching, and occasional climbing; use a computer and phone for extended periods; and detect auditory and/or visual alarms.
• Must live on-site at the property.

Nice To Haves

• Bachelor’s degree preferred.
• Multi-unit property management experience.

Responsibilities

• Serve as the point of contact for prospective, new, and current residents for site visits, leasing, rental inquiries, property tours, rent collection, reporting, and maintenance issues.
• Respond to guest card inquiries within 24 hours and schedule showings through the AppFolio Leasing CRM.
• Maintain occupancy and rent levels according to the property plan and achieve resident satisfaction and retention goals.
• Resolve resident complaints and questions, including questions about rent and fees, in a timely manner; follow up on service requests and resident satisfaction.
• Develop and coordinate resident communications, including newsletters, surveys, lease violation letters, and other communications.
• Organize resident functions and events, including parties, birthday cards, welcome parties, and unit visits.
• Evaluate curb appeal, landscaping, the office environment, vacancies, leasing office, tour path, and model units daily.
• Check answering-service messages throughout the day and return calls as needed.
• Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
• Meet revenue targets by setting rent rates in coordination with the Director, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
• Approve and enter vendor, contractor, and service-provider invoices; reconcile work or purchases and coordinate related communications.
• Control expenditures within the approved budget and manage petty cash.
• Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
• Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
• Ensure maintenance team members meet company standards for completing resident service requests, and follow up on the results.
• Conduct property inspections and take action to maintain safety, cleanliness, and appearance of the property, grounds, buildings, models, and amenities.
• Supervise property staff, including interviewing, hiring, orienting, training, and managing performance.
• Support the client/owner relationship through meetings, property tours, performance updates, and responses to requests.
• Develop ideas and programs to improve resident events, amenities, and the resident experience throughout lease terms.
• Act as residents’ primary contact, communicate proactively, understand their preferences and needs, and ensure services are personalized.
• Review work orders daily and follow up on their completion.
• Attend and participate in company functions and events, including planning as required.
• Perform other duties as required.

Benefits

• One-third rent discount for required on-site living.
• Employer-paid health insurance (dependents are the employee’s responsibility).
• Dental insurance, with 50% paid by the employer; the remainder and dependent coverage are the employee’s responsibility.
• 401(k) program eligibility after one full quarter of employment, including company matching as required.
• $30 monthly cell phone reimbursement, paid bi-monthly.
• Commission eligibility.
• Paid time off policy is referenced, but no specific terms are provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed