Dealer - Casino del Mar

The Condado Collection

About The Position

The Dealer works at Casino del Mar, located in the lobby of La Concha Resort. The role welcomes and assists guests, provides attentive customer service, and protects the integrity of the games by following casino rules and procedures. Dealers must remain alert, refer disputes to the Table Supervisor, and avoid making decisions about disputed payouts. The position also involves using casino systems, performing assigned casino duties, complying with applicable anti-money-laundering and gaming regulations, following safety and company policies, and working collaboratively with colleagues.

Requirements

Service- and hospitality-oriented, with a strong focus on customer care and experience.
Strong numerical and analytical skills, excellent attention to detail, and ability to work in a dynamic, fast-paced environment.
Comply with BSA/OFAC and AML policies and procedures and applicable Puerto Rico Gaming Commission (PRTC) regulations.
Ability to obtain and maintain a gaming license, pass a background investigation, and work in a secure, controlled environment.
Ability to stand for extended periods.
Availability and flexibility to work rotating shifts, including nights, weekends, and holidays.
Fully bilingual in Spanish and English, with the ability to communicate effectively in both languages.

Nice To Haves

Experience with counting machines.
Basic computer knowledge.

Responsibilities

Welcome and recognize guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Greet players at entrances as required or requested.
Follow the rules and procedures of the games and protect the games under the dealer’s responsibility.
Provide quality customer service while remaining alert and attentive.
Refer disputes to the Table Supervisor without arguing with the customer.
Inform the Table Supervisor of any requested changes to amounts paid or unpaid; do not make those decisions independently.
Use the casino system appropriately and as required.
Perform other casino-related duties as needed or assigned.
Comply with federal anti-money-laundering and anti-terrorism requirements, including CTRC, SARC, the list of Specially Designated Nationals and Blocked Persons, BSA, FTC, OFAC, and the Information Privacy Act.
Follow BSA/OFAC and AML policies and procedures and applicable PRTC regulations.
Follow company policies and procedures and safety and security rules; report accidents, injuries, and unsafe working conditions to the manager; and complete required safety training and certifications.
Develop and maintain positive working relationships, support the team in achieving common goals, and listen and respond appropriately to coworkers’ concerns.