Dealer - Casino del Mar

The Condado Collection•San Juan,

18h

About The Position

The Dealer (Croupier) works at Casino del Mar, welcoming and serving guests while conducting casino games according to the applicable game rules and procedures. The role protects the integrity of the game, provides attentive guest service, uses the casino system appropriately, and refers disputes or requests to change payouts to the Table Supervisor. The Dealer must follow company safety and security policies and comply with applicable anti-money-laundering, anti-terrorism, privacy, and Puerto Rico gaming regulations. The position requires standing for extended periods and flexible availability for various shifts, including evenings, weekends, and holidays. The role requires effective communication in both Spanish and English and the ability to obtain and maintain a gaming license and pass a background check.

Requirements

Hospitality orientation and a strong focus on guest service and customer experience.
Strong numerical and analytical skills, excellent attention to detail, and ability to work in a fast-paced environment.
Must comply with BSA/OFAC and AML policies and procedures and applicable Puerto Rico Gaming Commission (PRTC) regulations.
Ability to obtain and maintain a gaming license, successfully pass a background check, and work in a secure, controlled environment.
Ability to stand for extended periods.
Flexible availability for various shifts, including evenings, weekends, and holidays.
Fully bilingual in Spanish and English, with the ability to communicate effectively in both languages.

Nice To Haves

Familiarity with counting machines and basic computer software.

Responsibilities

Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Greet players at entrances as required and requested.
Follow game rules and procedures and provide game protection while remaining alert and attentive to guests.
Refer disputes to the Table Supervisor without arguing with clients.
Bring any proposed changes to amounts paid or not paid to the attention of the Table Supervisor; do not make those decisions independently.
Use the casino system appropriately and as required.
Perform other casino-related duties as necessary and assigned.
Comply with federal anti-money-laundering and anti-terrorism requirements, including CTRC, SARC, SDN and Blocked Persons List, BSA, FTC, OFAC, and privacy requirements, as well as applicable PRTC regulations and company policies and procedures.
Follow company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to a manager, and complete safety training and certifications.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to employee concerns.