Dealer - Casino del Mar

The Condado Collection

2d•Onsite

About The Position

The Dealer at Casino del Mar is responsible for operating casino games according to established game rules and procedures while protecting the integrity of each game. The role emphasizes attentive, genuine guest service, accurate handling of game activity, and compliance with casino, safety, security, and regulatory policies. Dealers work in a secure, controlled environment and must be able to obtain and maintain a gaming license and pass a background check. The position requires effective communication in both Spanish and English, strong numerical and analytical skills, careful attention to detail, and the ability to work in a fast-paced setting. Dealers must be available for various shifts, including evenings, weekends, and holidays, and stand for extended periods.

Requirements

Hospitality-oriented, with a strong focus on guest service and customer experience.
Strong numerical and analytical skills and excellent attention to detail.
Ability to work in a fast-paced environment.
Must comply with BSA/OFAC and AML policies and procedures and applicable Puerto Rico Gaming Commission (PRTC) regulations.
Must be able to obtain and maintain a gaming license and successfully pass a background check.
Must be able to work in a secure, controlled environment.
Must be able to stand for extended periods of time.
Flexible availability to work various shifts, including evenings, weekends, and holidays.
Fully bilingual in Spanish and English, with the ability to communicate effectively in both languages.

Nice To Haves

Familiarity with counting machines and basic computer software.

Responsibilities

Welcome and acknowledge guests according to company standards, anticipate and address service needs, and thank guests with genuine appreciation.
Greet players at entrances as required and requested.
Follow game rules and procedures and provide game protection.
Provide guest service while remaining alert and attentive.
Notify the Table Supervisor when disputes arise; do not argue with clients or make decisions about changing amounts paid or not paid to customers.
Use the casino system appropriately and as required.
Perform other casino-related duties as necessary and assigned.
Comply with federal anti-money-laundering and anti-terrorism requirements, including CTRC, SARC, SDN and Blocked Persons List, BSA, FTC, OFAC, and Privacy of Information Act requirements, as well as applicable PRTC regulations and related policies and procedures.
Follow company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to a manager, and complete safety training and certifications.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to other employees' concerns.