Retail Shift Lead

LEGOLAND Discovery Centre•Schaumburg, IL

10d

About The Position

The Retail Shift Lead supports the daily operation of the attraction and leads front-line team members across multiple departments. When assigned as Supervisor on Duty, the role helps create a safe, fun, and seamless guest experience while developing an engaged, high-performing team. The position supports Admissions, Attractions, Food & Beverage, and Retail, ensuring operational standards and exceptional service are maintained. The schedule includes weekdays, weekends, and holidays. Hours may vary: weekdays from 9:00 a.m. to 5:00 p.m.; weekends from 9:00 a.m. to 5:00 p.m. or 11:00 a.m. to 7:00 p.m. when serving as Duty Manager. The pay rate is USD $17.00 per hour.

Requirements

High school diploma or GED.
Proven experience delivering exceptional customer service and engaging with guests.
Strong leadership skills and the ability to motivate and influence others.
Experience training, coaching, and developing team members.
Excellent communication, interpersonal, and problem-solving abilities.
Ability to stay organized and perform effectively in a fast-paced environment.
Positive, energetic, and outgoing personality.
Flexibility to work weekdays, weekends, and holidays.

Nice To Haves

At least six months of experience in attractions, entertainment, hospitality, retail, or another customer-focused industry is preferred.
Passion for creating memorable experiences for children and families.

Responsibilities

Lead daily attraction operations as the designated Supervisor on Duty when assigned.
Support the operation of Admissions, Attractions, Food & Beverage, and Retail departments.
Delegate daily tasks and ensure operational standards are consistently achieved.
Inspire, coach, and motivate team members to provide exceptional guest service.
Manage guest flow and queue lines to provide a safe and enjoyable experience.
Respond professionally and efficiently to guest questions, concerns, and recovery situations.
Champion health, safety, and compliance standards across operational areas.
Train and develop team members in ride safety, food safety, retail standards, and profit protection.
Support scheduling, inventory control, stock management, and employee engagement.
Monitor team performance, provide coaching and feedback, and escalate concerns when necessary.
Model and promote teamwork, positivity, and operational excellence.