Retail Selling Support Associate - Womens Clothing, Lenox Square Mall - Full Time
About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style by offering genuine, engaging service, sharing product knowledge, and guiding customers through a seamless shopping experience. You circulate the sales floor to understand customer needs, share loyalty program benefits, and support selling and sales goals. You also help maintain merchandise standards, keep fitting rooms and the sales floor clean and organized, and assist with fulfillment so the space remains polished and ready for customers. The role emphasizes hospitality, customer relationships, teamwork, and creating an inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, new arrivals, top-selling items, trends, and promotions. During the day, they welcome and engage customers, recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, and finish each interaction by sharing loyalty benefits and thanking the customer. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
- Share product knowledge, trends, promotions, and loyalty program benefits with customers.
- Work toward daily sales goals and help acquire new customers by opening credit accounts and sharing loyalty benefits.
- Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting upkeep.
- Update signs and pricing and assist with merchandise moves.
- Assist with fulfillment and help ensure the shopping environment is polished and ready for customers.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
- Collaborate with colleagues to support one another and deliver individual and store results.
- Provide a courteous finish to customer interactions, ensuring customers have what they need and offering a sincere thank-you.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
