About The Position

The Retail Selling Support Associate supports customers shopping for women’s clothing by providing genuine, engaging service, sharing product knowledge and trend information, and helping customers through their shopping journey. The role includes circulating the sales floor to understand customer needs, promoting loyalty programs and credit accounts, working toward sales goals, assisting with fulfillment, and maintaining merchandise and fitting-room standards so the store remains clean, organized, and shop-ready. The position requires collaboration, adaptability, and a focus on creating positive customer experiences.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and eagerness to start new tasks, adapt to changing priorities, and work both independently and as part of a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

  • Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
  • Share product knowledge, current trends, promotions, and the benefits of loyalty programs.
  • Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Support customers throughout the shopping journey and ensure they have what they need before leaving.
  • Maintain a clean, organized, and inviting sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
  • Update signs and pricing as needed.
  • Assist with fulfillment.
  • Collaborate with colleagues and contribute to team and store results.
  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Use register and handheld equipment to perform job functions and process transactions.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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