Retail Selling Support Associate - Womens Clothing, Willowbrook Mall - Part Time
About The Position
As a Macy’s Women's Clothing Selling Support colleague, you help customers express their personal style by providing hospitality, product knowledge, and trend guidance through genuine, engaging conversations. You circulate the sales floor to understand customer needs, share loyalty program benefits, and support a seamless shopping journey. You also help maintain merchandise standards, keep fitting rooms and the sales floor tidy, and assist with fulfillment to maintain a polished, shop-ready environment. The role centers on customer service, selling, achieving goals, teamwork, and creating welcoming experiences. Colleagues prepare the sales floor, review sales goals and product information, engage customers, recover the sales floor and fitting rooms, update signs and pricing, assist with merchandise moves, and finish customer interactions by sharing loyalty benefits and providing a sincere thank-you. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and eagerness to start a new venture, with adaptability to changing priorities.
- Ability to work independently and contribute to team dynamics.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers and build personal connections through attentive, engaging conversations.
- Understand customer needs and provide product, trend, and fashion guidance.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Maintain a clean, organized, shoppable sales floor and fitting rooms.
- Update signs and pricing and support merchandise moves.
- Assist with fulfillment and help ensure a polished shopping environment.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
- Collaborate with colleagues to support customers and the team.
- Complete customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
