Retail Selling Support Associate - Womens Clothing, Florida Mall - Full Time
About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style and make fashion inspiring through attentive hospitality, trend awareness, and product knowledge. You circulate the sales floor to understand customer needs, share loyalty program benefits, and support a smooth shopping experience from beginning to end. Alongside customer service and selling, you maintain merchandise standards, keep fitting rooms and the sales floor in order, and assist with fulfillment so the store remains polished and ready for customers. The role emphasizes selling, reaching goals, teamwork, and creating welcoming customer experiences. Colleagues prepare for each day by reviewing sales goals, learning about new arrivals and top-selling merchandise, and staying informed about trends and promotions. During the day, they welcome customers, build relationships through personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty benefits, ensure customers have what they need, and work collaboratively to achieve individual and store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome and engage customers, understand their needs, and provide a personal shopping experience.
- Use product knowledge, trend awareness, and genuine hospitality to guide customers and support sales.
- Share the benefits of loyalty programs and acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Maintain merchandise standards and keep the sales floor and fitting rooms clean, organized, and shoppable.
- Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Assist with fulfillment and help ensure a seamless shopping journey.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to stay informed.
- Collaborate with colleagues and support one another in serving customers and the community.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
