Retail Selling Support Associate - Womens Clothing, Florida Mall - Full Time
About The Position
As a Macy’s Women's Clothing Selling Support colleague, you help customers express their personal style and turn fashion into a source of inspiration. You use hospitality, awareness of trends, and product knowledge to create meaningful connections through engaging conversations. You circulate the sales floor to understand customer needs, share loyalty-program benefits, and support a seamless shopping journey. You also maintain merchandise standards, support fitting-room and sales-floor upkeep, and assist with fulfillment to keep the store polished and ready for customers. The role emphasizes customer service, selling, achieving goals, teamwork, and genuine hospitality. Colleagues help keep the shopping space clean, organized, and inviting. Daily work includes reviewing goals, learning about new arrivals, top sellers, trends, and promotions; welcoming and assisting customers; recovering the sales floor and fitting rooms; updating signs and pricing; supporting merchandise moves; sharing loyalty benefits; and working collaboratively to achieve individual and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and to process register transactions.
Responsibilities
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Welcome customers and engage in friendly, personal conversations to understand their needs and build customer relationships.
- Use product knowledge to educate customers and support sales.
- Share loyalty-program benefits and acquire new customers by opening credit accounts.
- Help customers through a seamless shopping experience and ensure they have what they need.
- Maintain a clean, organized, inviting, and shoppable sales floor and fitting rooms.
- Recover merchandise, update signs and pricing, and support merchandise moves.
- Assist with fulfillment.
- Collaborate with colleagues and contribute to individual and store results.
- Meet sales goals and continuously learn and improve.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
