Retail Selling Support Associate - Womens Clothing, SouthPark Mall - Part Time

Macy's • Charlotte, NC

2d • Onsite

About The Position

As a Macy’s Women’s Clothing Selling Support Associate, you help customers express their personal style through genuine, engaging service and strong product knowledge. You circulate the sales floor to understand customer needs, explain loyalty program benefits, and guide customers through their shopping experience. You also help maintain merchandise standards, keep fitting rooms and the sales floor clean and organized, and assist with fulfillment. The role includes selling, pursuing sales goals, supporting teammates, and creating a welcoming, shop-ready environment.

Colleagues prepare for the day by reviewing sales goals, new arrivals, top-selling items, trends, and promotions. During the day, they welcome customers, build relationships through personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, make sure customers have what they need, and close interactions with a sincere thank-you.

This is a part-time position at the SouthPark Mall. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Weekend shifts are required, and availability for days, evenings, weekends, and holidays is needed.

Requirements

• Flexible availability for days, evenings, weekends, and holidays; dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to team dynamics.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Engage customers with genuine hospitality, learn their needs, and provide product information and assistance.
• Circulate the sales floor and guide customers through their shopping experience.
• Share the benefits of loyalty programs and acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Maintain a clean, organized, shoppable sales floor and fitting rooms by recovering merchandise and keeping spaces orderly.
• Update signs and pricing and support merchandise moves.
• Assist with fulfillment and help maintain merchandise standards.
• Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
• Collaborate with colleagues and support the team.
• Thank customers and help ensure they have everything they need before leaving.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed