About The Position

As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style by providing hospitality, sharing product knowledge, and creating engaging conversations. You circulate the sales floor to understand customer needs, explain loyalty program benefits, and guide customers through their shopping journey. You also support fulfillment and maintain merchandise standards, fitting rooms, and the sales floor so the shopping environment remains clean, organized, inviting, and ready for customers. The role emphasizes customer service, selling, meeting goals, teamwork, and creating positive experiences. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and keeping up with trends and promotions. They welcome and assist customers, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, and finish interactions by sharing loyalty benefits and thanking customers. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Schedules include weekend shifts, and availability is expected for days, evenings, weekends, and holidays.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Interest in meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
  • Ability to work independently and as part of a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
  • Share product knowledge, trends, promotions, and loyalty program benefits with customers.
  • Work toward daily sales goals and help acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
  • Assist with fulfillment and help ensure the sales environment is polished and ready for customers.
  • Review sales goals, new arrivals, top-selling items, current trends, and promotions to prepare for customer interactions.
  • Collaborate with colleagues and support one another in serving customers and the community.
  • Thank customers and help ensure they have what they need at the end of their shopping experience.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
  • Competitive pay
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