Retail Selling Support Associate - Womens Clothing, Lenox Square Mall - Full Time

Macy's•Atlanta, GA

2d•Onsite

About The Position

As a Macy’s Women’s Clothing Selling Support Associate, you help customers express their personal style by providing genuine, engaging service and knowledgeable product guidance. You circulate the sales floor to understand customer needs, share loyalty program benefits, and support a seamless shopping experience from start to finish. The role includes selling and working toward sales goals, building customer relationships, maintaining merchandise standards, supporting fitting room and sales floor upkeep, and assisting with fulfillment. You also help keep the shopping space clean, organized, and inviting. At the start of the day, colleagues prepare the sales floor, review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions. During the day, they welcome customers, make personal connections, recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Teamwork, honesty, care, collaboration, and continuous improvement support strong customer and store results. This is a full-time position at Macy’s Lenox Square Mall. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The position requires availability for days, evenings, weekends, and holidays.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
Provide product knowledge and guidance, and help customers through their shopping journey.
Work toward daily sales goals and help acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain merchandise standards and keep the sales floor, fitting rooms, and shopping space clean, organized, and shoppable.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Assist with fulfillment and ensure customers have what they need before completing their shopping experience.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues and support one another to serve customers and the community.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice