About The Position

As a Macy’s Women's Clothing Selling Support colleague, you help customers express their personal style and make fashion inspiring. You use hospitality, awareness of trends, and product knowledge to build genuine customer connections. You circulate on the sales floor to understand customer needs, explain loyalty-program benefits, and guide customers through their shopping experience. You also maintain merchandise standards, support fitting-room and sales-floor upkeep, and assist with fulfillment to keep the store polished and ready for customers. The position emphasizes customer service, selling, achieving goals, teamwork, and creating welcoming experiences. Colleagues help keep the shopping space clean, organized, and inviting. They prepare for the day by reviewing sales goals, learning about new arrivals and popular items, and staying informed about trends and promotions. During the day, they welcome customers, build relationships, recover sales-floor and fitting-room areas, update signs and pricing, assist with merchandise moves, share loyalty benefits, and work collaboratively to serve customers and communities. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Availability for days, evenings, weekends, and holidays is required, along with regular attendance and punctuality.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales-goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Comfort handling electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Welcome customers and engage them in friendly, personal conversations to understand their needs and build relationships.
  • Share product knowledge, fashion trends, promotions, and loyalty-program benefits with customers.
  • Work toward daily sales goals and help acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
  • Update signs and pricing as needed.
  • Support fulfillment and help ensure the shopping environment is polished and ready for customers.
  • Provide a sincere closing interaction and ensure customers have what they need.
  • Collaborate with teammates to serve customers and communities and contribute to individual and store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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