Retail Selling Support Associate - Womens Clothing, Southdale Center - Full Time
About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style and make fashion inspiring. You use hospitality, awareness of trends, and product knowledge to build genuine customer connections, understand customer needs, explain loyalty program benefits, and support a seamless shopping experience. You also help maintain merchandise standards, keep fitting rooms and the sales floor in good order, and assist with fulfillment so the department is polished and ready for customers. The role includes active customer service and selling, working toward sales goals, supporting teammates, and maintaining a clean, organized, inviting shopping environment. Colleagues review goals, learn about new arrivals, top sellers, trends, and promotions, engage customers in friendly conversations, recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, and finish customer interactions by communicating loyalty benefits and offering a sincere thank-you. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The position requires flexibility for days, evenings, weekends, and holidays, along with dependable attendance and punctuality.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
- Use product knowledge and awareness of trends, new arrivals, top-selling items, and promotions to educate customers and support sales.
- Share loyalty program benefits and acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Maintain merchandise standards and a clean, organized, shoppable sales floor and fitting rooms.
- Update signs and pricing and support merchandise moves as needed.
- Assist with fulfillment to help maintain a polished, shop-ready environment.
- Support colleagues through honest, caring, collaborative teamwork.
- Complete customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
