Retail Selling Support Associate - Womens Clothing, Ala Moana Center - Full Time

Macy's • Honolulu, HI

1d • Onsite

About The Position

As a Macy’s Women’s Clothing Selling Support Associate, you help customers express their personal style by providing attentive, hospitable service and product guidance. You circulate the sales floor, learn customers’ needs, share loyalty program benefits, and support a seamless shopping experience. The role includes maintaining merchandise standards, keeping fitting rooms and the sales floor clean and organized, and assisting with fulfillment. It is focused on selling, meeting goals, teamwork, and creating welcoming customer experiences—not solely cashiering.

At the start of the day, colleagues prepare the sales floor, review sales goals, and learn about new arrivals, top-selling products, trends, and promotions. Throughout the day, they engage customers in friendly conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another and work to improve individual and store results.

This is a full-time position at Macy’s Ala Moana Center. Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability, and schedules include weekend shifts. The position requires flexible availability for days, evenings, weekends, and holidays.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Willingness to meet daily sales goal challenges.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Welcome customers and engage them in genuine, personal conversations to understand their needs.
• Provide product information and guidance, and share current trends, promotions, and loyalty program benefits.
• Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
• Update signs and pricing as needed.
• Assist with fulfillment and help ensure the shopping environment is polished and ready for customers.
• Support teammates through honest, collaborative service and contribute to individual and store results.
• Complete customer interactions with a sincere thank-you and help ensure customers have what they need.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed