Retail Selling Support Associate - Womens Clothing, Mall at Rockingham Park - Part Time
About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style by offering hospitality, product knowledge, and trend guidance. You circulate the sales floor to understand customer needs, share loyalty program benefits, and support a seamless shopping experience. The role also includes maintaining merchandise standards, supporting fitting room and sales floor upkeep, assisting with fulfillment, and keeping the shopping space clean, organized, and inviting. Customer service and selling are central to the position, which is more than a cashier role. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top sellers, and staying informed about trends and promotions. They engage customers in friendly, personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They work collaboratively, strive to achieve sales goals, and learn from one another to contribute to individual and store results. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. Schedules include weekend shifts.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
- Ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and create friendly, personal conversations to understand their needs and build relationships.
- Share product knowledge, trends, promotions, and loyalty program benefits with customers.
- Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Maintain a clean, organized, shoppable sales floor and fitting rooms by recovering merchandise and supporting upkeep.
- Update signs and pricing and assist with merchandise moves.
- Assist with fulfillment and help customers through a seamless shopping journey.
- Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with teammates to support customers and achieve individual and store results.
- Thank customers sincerely and ensure they have what they need before leaving.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
