Retail Selling Support Associate - Womens Clothing, Montclair Plaza - Full Time
About The Position
The Retail Selling Support Associate supports the Women's Clothing selling area at Macy’s by helping customers express their personal style and creating an engaging, seamless shopping experience. The role uses hospitality, trend awareness, product knowledge, and genuine conversations to understand customer needs, build relationships, share loyalty program benefits, and support sales goals. The associate circulates the sales floor, assists customers throughout their shopping journey, and helps maintain merchandise standards, fitting rooms, and sales-floor presentation. The position also supports fulfillment and keeps the shopping space clean, organized, and inviting. Colleagues review sales goals, new arrivals, top-selling items, trends, and promotions; welcome and engage customers; recover sales floors and fitting rooms; update signs and pricing; and assist with merchandise moves. They collaborate with teammates, work toward individual and store results, and finish customer interactions by sharing loyalty benefits, ensuring customers have what they need, and offering a sincere thank-you. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
- Use product knowledge, trend awareness, and information about new arrivals, top-selling items, and promotions to educate customers and support selling.
- Work toward daily sales goals and help acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Guide customers through a seamless shopping experience and ensure they have what they need.
- Maintain sales-floor and fitting-room presentation by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
- Assist with fulfillment and help keep the shopping space clean, organized, and inviting.
- Collaborate with colleagues to support customers, the community, and individual and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
