Retail Selling Support Associate - Womens Clothing, Columbia Center - Full Time

Macy's • Kennewick, WA

2d • Onsite

About The Position

As a Macy’s Women’s Clothing Selling Support Associate, you help customers express their personal style through genuine, engaging service, product knowledge, and awareness of trends. You circulate the sales floor, learn about customers’ needs, explain loyalty program benefits, and support a seamless shopping experience. The role also involves maintaining merchandise standards, keeping fitting rooms and the sales floor clean, organized, and shop-ready, and assisting with fulfillment. It is a selling and customer-service role, not solely a cashier position.

Colleagues review sales goals, learn about new arrivals, popular items, trends, and promotions, then engage customers and work toward sales goals. Throughout the day they recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, and help customers finish their shopping experience. Teamwork, hospitality, dependable attendance, and adapting to changing priorities are important.

This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Ability to use electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Engage customers with a warm welcome and genuine, personal conversations to understand their needs and build customer relationships.
• Use product knowledge, trend awareness, and information about promotions to educate customers and support sales.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Maintain merchandise standards and keep the sales floor and fitting rooms clean, organized, and shoppable.
• Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Assist with fulfillment and help provide a seamless shopping experience.
• Collaborate with colleagues and support teammates with honesty, care, and teamwork.
• Use cash registers and handheld equipment to process register transactions as needed.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed