Retail Selling Support Associate - Womens Clothing, Montclair Plaza - Full Time

Macy's•Montclair, CA

2d•Onsite

About The Position

As a Macy’s Women’s Clothing Selling Support Associate, you help customers express their personal style by providing genuine, engaging service, sharing product knowledge, and guiding them through their shopping journey. You circulate the sales floor to understand customer needs, promote loyalty program benefits, and support sales goals. The role also includes maintaining merchandise standards, keeping the sales floor and fitting rooms clean and organized, updating signs and pricing, assisting with merchandise moves and fulfillment, and helping create a polished, inviting shopping environment. This is a customer-focused role that involves more than cashiering and requires collaboration with colleagues to deliver strong customer and store results. Colleagues start their day by preparing the sales floor, reviewing sales goals, and learning about new arrivals, top-selling items, trends, and promotions. During the day, they welcome customers, build personal connections, recover the sales floor and fitting rooms, and support merchandise upkeep. They share loyalty program benefits, help customers complete their purchases, and close interactions with a sincere thank-you. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities and work independently as well as in a team.
Ability to use electronic devices and technology for job functions.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create friendly, personal conversations to understand and meet their needs.
Share product knowledge, trends, new arrivals, promotions, and loyalty program benefits.
Work toward daily sales goals and help acquire new customers by opening credit accounts.
Support customers throughout their shopping journey and help ensure a positive experience.
Maintain merchandise standards and keep the sales floor and fitting rooms clean, organized, and shop-ready.
Recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves.
Assist with fulfillment and sales floor upkeep.
Collaborate with colleagues to support customers and achieve individual and store results.
Prepare for the day by reviewing sales goals and staying informed about products and promotions.
Complete customer transactions and close interactions with a sincere thank-you.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.