Retail Selling Support Associate - Womens Clothing, Columbia Center - Full Time
About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style by offering hospitality, product knowledge, and engaging conversations. You circulate the sales floor to understand customer needs, share loyalty program benefits, and guide customers through their shopping experience. You also help maintain merchandise standards, support fitting-room and sales-floor upkeep, and assist with fulfillment to keep the department polished and shop-ready. The role focuses on customer service, selling, meeting goals, teamwork, and creating positive shopping experiences. Colleagues help keep the shopping space clean, organized, and inviting. Daily work includes reviewing sales goals, learning about new arrivals, top sellers, trends, and promotions; welcoming customers and building relationships; recovering the sales floor and fitting rooms; updating signs and pricing; supporting merchandise moves; and completing customer interactions with loyalty program information and a sincere thank-you. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and eagerness to start a new venture, adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Engage customers with a warm welcome and personal conversations to understand their needs and build customer relationships.
- Share product knowledge, trends, promotions, and loyalty program benefits with customers.
- Work toward daily sales goals and help acquire new customers by opening credit accounts.
- Maintain a clean, organized, and shoppable sales floor and fitting rooms.
- Update signs and pricing and support merchandise moves.
- Assist with fulfillment and help keep merchandise standards and the shopping environment polished.
- Support teammates through honest, caring, and collaborative teamwork.
- Thank customers sincerely and help ensure they have everything they need.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
