Retail Selling Support Associate - Womens Clothing, Somerset Collection - Part Time

Macy's•Troy, MI

2d•Onsite

About The Position

The Retail Selling Support Associate supports women’s clothing sales at Macy’s by helping customers express their personal style and creating an engaging, welcoming shopping experience. The role involves circulating the sales floor, understanding customer needs, sharing product knowledge and loyalty program benefits, and guiding customers through their shopping journey. It also supports merchandise standards, fitting room and sales floor upkeep, and fulfillment to maintain a clean, organized, shop-ready environment. Colleagues prepare for each day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions. They welcome customers, build relationships through friendly conversations, recover the sales floor and fitting rooms, update signs and pricing, assist with merchandise moves, and work collaboratively with teammates. The position includes sales goals and acquiring new customers by opening credit accounts and sharing loyalty benefits. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. Schedules include weekend shifts, and availability is expected for days, evenings, weekends, and holidays.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and willingness to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Circulate the sales floor to understand customer needs and provide a warm, personalized shopping experience.
Use product knowledge and awareness of trends to engage, educate, and assist customers.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Maintain merchandise standards and keep the sales floor and fitting rooms clean, organized, and shoppable.
Recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
Assist with fulfillment and help ensure a polished, shop-ready environment.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Collaborate with teammates and support customers and colleagues with honesty, care, and teamwork.
Finish customer interactions by ensuring customers have what they need and offering a sincere thank-you.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice